Last fall my husband and I enjoyed a two week honeymoon on the islands of Kauai and Maui. While on Kauai, we toured the Kauai Coffee Estate. We enjoyed a self-narrated tour of the orchards and were able to sample many varieties of their coffee at the visitors’ center.
As both of us appreciate a good cup of coffee, we were hooked on their brew instantly! Conveniently, Kauai Coffee has a coffee club available, which was perfect because we only could fit a few bags of their coffee into our suitcases. Starting in November, we would receive a bag of whole bean coffee monthly.
When we registered for the coffee club in the gift shop, we were assured of the great customer service we would receive. We were told if we needed or wanted to change or cancel our order, all we needed to do was send an email. We had no reason not to believe this guarantee, but one never knows.
Last Tuesday I discovered exactly how prompt and gracious the customer service is at Kauai Coffee. When our January order of coffee arrived, it was a bag of ground coffee. This was not a problem, but I did want to let customer service know, in case somehow our account had been changed. In my email I explained that ground coffee was fine for this month and asked if someone could check that our account was noted as whole bean for our future orders.
Imagine my delight when I received a reply from their eCommerce Coordinator, Faith Soto, within 10 minutes of my email. Not only did she reply quickly, but she thanked me for being understanding and stated that she would ship another package right away. True to her word, we received a bag of whole bean coffee on Saturday.
In addition to offering excellent customer service, Kauai Coffee has delicious coffee. Each month we receive a different variety of their coffee, which is grown and roasted at their estate. Joining this coffee club probably was the best souvenir we purchased on our honeymoon. Not only do we have something that reminds us of our wonderful trip, but that also is tasty and replenished monthly!